Rewards Program Terms

Last updated: [Month Year]

These Program Terms govern the Frondly Rewards and Referral Program (the “Program”). They are part of, and should be read with, our Terms of Service and Privacy Policy. If there is a conflict, these Program Terms control for matters about the Program. By joining or participating, you agree to them.

1. Eligibility and Enrollment

  • The Program is open to Frondly LLC customers who are at least 18 years old, have a service address within our service area, and have an account in good standing.
  • Enrollment is free. You may join by [creating an account in the Customer Portal / signing up on our website / completing a first service].
  • Each household or property may have one Program account. Frondly LLC employees, contractors, and their immediate family members are not eligible for referral rewards.
  • Commercial customers and property managers may participate [for properties they own or manage / only with written approval].

2. Frondly Rewards

2.1 Earning. You earn [1 point for every $1] spent on completed, paid palm care services. Points are not earned on taxes, fees (including late cancellation and trip charges), tips, credits, or services that are refunded or disputed.

2.2 Redeeming. Points can be redeemed for [a service credit applied to a future Frondly LLC invoice at the rate of 100 points = $[5]]. Credits may be used only for Frondly LLC services, and [may not be combined with proximity discounts or other promotions / may be combined with proximity discounts].

2.3 Expiration. Points expire [12] months after the date they were earned, or after [12] months of no activity on your account, whichever [you choose]. We will [send a reminder email before points expire].

2.4 No cash value. Points and credits have no cash value, are not property, cannot be sold, bartered, or transferred, and cannot be redeemed for cash, except where the law requires otherwise.

3. Referral Rewards

3.1 How it works. You can refer a friend, neighbor, or business by sharing your personal referral link or code. When the person you refer (the “Referred Customer”) is a new customer, books through your link or code, and completes and pays for their first service, we will give:

  • You (the referrer): a credit of [$25] toward a future service; and
  • Your Referred Customer: [$25] off their first service.

3.2 New customer requirement. A Referred Customer must be new to Frondly LLC, meaning no prior service at that address or under that person's name, and must not live in the same household as you.

3.3 Timing. Referral credits are issued within [30] days after the Referred Customer's first service is completed and paid, and after any cancellation or refund period has passed. If the first service is cancelled or refunded, no referral credit is issued, or it will be removed.

3.4 Limits. Each Referred Customer can earn only one referral credit for one referrer. You may earn up to [$250] in referral credits per [calendar year / account] [or: there is no limit on referral credits]. Referral credits expire [12] months after they are issued.

3.5 Referral credit and promotions. Referral credits cannot be combined with other first-time-customer offers [unless we state otherwise].

4. Fraud, Abuse, and Program Integrity

We may refuse, cancel, reverse, or recover points, credits, and discounts, and may suspend or end your participation, if we reasonably believe that you or anyone acting with you:

  • created duplicate or false accounts, or referred yourself or a member of your household;
  • misused or tampered with links or codes, or broke these Program Terms or the Terms of Service;
  • used a service, credit, or discount fraudulently, or reversed a payment (chargeback) after earning a reward; or
  • engaged in any activity we reasonably believe is abusive.

If we cancel or reverse credits that you already used, we may deduct the value from a future invoice. We will tell you the reason if we do this, and you may reply to hello@frondly.co to ask us to review our decision.

5. How You May Refer

  • Share your link or code only with people who would reasonably welcome it. Do not send unsolicited bulk messages, spam, or messages that violate anti-spam or telemarketing laws.
  • We do not ask you to give us other people’s phone numbers or email addresses. If you would like to invite someone, share your link yourself. If the Program ever lets you enter a friend’s contact details, you must have their permission first.
  • Do not post your link on coupon sites, auction sites, or paid advertising channels, or pay people to use it, without our written permission.
  • If you publicly promote Frondly LLC and receive credits, you must clearly disclose that you receive a reward for referrals, as required by the Federal Trade Commission’s endorsement rules (for example, “I get a credit if you book through my link”). Do not make claims about Frondly LLC that are not true.

6. Taxes

Rewards, credits, and discounts may have tax consequences. You are responsible for any taxes that apply to what you receive. [If a reward is ever issued in a form that requires tax reporting, we may ask for your tax information.]

7. Communications and Privacy

By joining, you agree that we may send you emails and [SMS messages] about the Program, such as points balances, credit confirmations, and expiration reminders. Messaging rules, including how to opt out, are in our Terms of Service and Privacy Policy. Opting out of marketing messages will not affect your right to receive service-related messages, such as crew arrival windows. We use the information collected through the Program, including referral activity, as described in our Privacy Policy. If you refer someone, we will use that person's information only to complete their booking and to credit you, and will not tell the person who referred them any details about their service beyond confirming that a referral credit was earned.

8. Changes and Ending the Program

We may change, suspend, or end the Program or these Program Terms at any time. We will post updates on our website and [email you at least 30 days before changes that reduce the value of points or credits you have already earned]. Changes apply to points and credits earned after the effective date, and points or credits already earned will generally stay valid until their stated expiration date, unless the Program ends, in which case you will have [30–60] days to redeem them. If you close your account, any unredeemed points and credits are forfeited [unless law requires otherwise].

9. General

  • The Program is void where prohibited by law. It is a customer loyalty program and not a sweepstakes or contest, and no purchase is required to join.
  • Our decisions about Program matters are final, to the extent permitted by law.
  • Our Terms of Service apply to the Program, including governing law and venue, which is Florida law [and the courts of [County] County, Florida].
  • Questions? Contact us at hello@frondly.co or (305) 330-6307.