Service Guarantee

Last updated: October 2026

At Frondly LLC, we are dedicated to healthy palms, clean yards, and transparent trade service across Southwest Florida. Our service commitment is grounded in arboricultural expertise, strict safety protocols, and dependable customer care.

1. Industry Best Practices and Standards

We never perform severe "hurricane cuts" or trim above the horizontal 9-to-3 o'clock plane, preventing long-term nutrient starvation, crown weakness, or trunk stress. Our crews prioritize the vitality and natural architectural beauty of your palms.

2. Complete Debris Bag-and-Haul

We treat your property with respect. All trimmed fronds, seed pods, and boots are systematically bagged, chipped, or loaded onto our trucks and removed upon job completion. We recycle 100% of organic waste through certified eco-friendly regional facilities, leaving your driveway, lawn, and pool decks clean and tidy.

3. Safety & Property Respect

Our team utilizes compact electric lifts and specialized protective ground mats to prevent tire ruts on turf and protect fragile garden beds. All crew members follow OSHA guidelines, wear appropriate personal protective equipment (PPE), and sanitize cutting tools between trees to prevent the cross-spread of fungal infections or palm diseases.

4. Satisfaction & Review Process

We stand behind the quality of our craftsmanship. If any aspect of our palm care does not meet the agreed scope of work, we will review the issue promptly and make it right.

4.1 What the guarantee covers

This guarantee covers workmanship problems with services we performed, including:

  • Fronds, seed pods, or boots that were included in the agreed scope but were missed
  • Debris, cuttings, or mess left on your property after the crew departed
  • Damage to your property caused by our crew or equipment during service
  • Work that was not performed in line with the standards described in Section 1 of this Service Guarantee

4.2 How to submit a claim

To make a claim, contact us within [7] calendar days after your service date:

Email: hello@frondly.co
Phone or text: (305) 330-6307 (Monday–Friday 7am–5pm, Saturday 9am–3pm)

Please include your name, service address, service date, a description of the concern, and photos if you can. Photos help us resolve the issue faster, and we will compare them against the before-and-after photos taken on your service day. If you cannot take photos, tell us and we will still review your claim.

4.3 What happens next

  • Acknowledgment: We will confirm we received your claim within [1 business day].
  • Review: We will review your photos and service records, and where needed we will schedule a visit to inspect the work, usually within [5 business days] of your claim.
  • Resolution: We will tell you the outcome and next steps in writing.

4.4 How we make it right

If we find that the work did not meet the agreed scope, we will, at our option and at no charge to you:

  • Return to correct the issue at the next available crew visit in your area, or sooner if the issue involves safety or damage; or
  • If a return visit is not practical or the issue cannot be corrected, issue a credit or refund for the portion of the service affected, up to the amount you paid for that visit.

For property damage caused by our crew, we will review the claim and, where applicable, work with our liability insurance. Proof of insurance is available on request.

4.5 What the guarantee does not cover

This guarantee does not cover:

  • Issues reported after the claim window in Section 4.2, or work that others have altered or repaired since our visit
  • Pre-existing conditions, including palm disease, pest infestation, nutrient deficiency, storm damage, or decline that existed before our service, and the natural health, growth, or survival of the palm
  • Natural fruiting, frond drop, or regrowth that occurs after service
  • Areas or palms outside the agreed scope of work, or work we could not complete because of blocked access, locked gates, unsafe conditions, or severe weather (see the Terms of Service)
  • Damage caused by storms, wind, lightning, or other events after our service
  • Requests for a different style of trim than the agreed scope, such as removal of green, healthy fronds beyond our standard (which we do not do, per Section 1)

4.6 Your rights

This guarantee is in addition to, and does not limit, any rights you have under Florida or federal law. Our Terms of Service also apply to all services we provide.

5. How to Reach Our Team

If you have questions about our service standards or wish to request an inspection of completed work, please reach out directly:

Frondly LLC Customer Support
Email: hello@frondly.co
Phone: (305) 330-6307
Hours: Monday–Friday 7am–5pm, Saturday 9am–3pm
Estero FL, 33928